How do I know if an item I want to purchase is in stock?
RallySportDirect.com uses a real-time inventory system to monitor current inventory levels. We pride ourselves on our efficient logistics and quick turnaround time. If an item is labeled “In Stock” on our website, it means we actually have that item on hand and ready to ship from our Salt Lake City warehouse. If an item is in transit to our facility or on backorder with the manufacturer, the product page will show the item as “On Order” or “Out of Stock” with an estimated ship date.
What happens if an item I purchased is not in stock?
If you place an order for a product that is labeled “On Order” or “Out of Stock,” we will keep your order in our system and ship the item as soon as it becomes available. If the ETA of your backordered item changes, one of our Customer Service Representatives will notify you via email of any significant shipping delays or additional wait times. Should you have any questions about the status of your order, or if you need to change or modify your order at any time, please contact our Customer Service Department for assistance.
What happens if my order contains both in-stock and out-of-stock items?
If your order contains items that are both in stock and out of stock with an extended ETA, we will ship all of the available items at the time of your order; the backordered items will be shipped later, once we have them in stock. With the exception of special-order items, your card will only be charged for the products that have shipped. As a result, there may be more than one charge from Wholesale.RallySportDirect.com on your credit card statement if your order was divided into more than one shipment.
How long will it take to process my order?
98% of orders that contain items designated as “In Stock” will ship the same day if placed before 4pm MST on a weekday. If the in-stock order is placed after these hours, it will be scheduled to ship the next business day. Items labeled “On Order” or “Out of Stock” typically do leave our warehouse by the estimated ship date listed on the product page. We generally allow a few days to process any given order, but we do our best to fulfill your order as quickly as possible. You will receive an electronic notification via email as soon as your product ships.
What if I want my order shipped to a location other than my billing address?
If you wish to have your item(s) shipped to an address other than your billing address, please be aware that your order may require additional verification and may be subject to processing delays. We recommend you allow extra time for order fulfillment if you are shipping to an alternate address and have a specific delivery deadline. If you have any questions about your order verification, please feel free to contact our Customer Service Department.
How long will shipping take?
The time it takes for your order to be delivered primarily depends on the shipping carrier and the service level selected. Most carriers do not work on weekends or major holidays, so please take that into account when choosing your shipping method during checkout. For specific delivery estimates, you can usually find detailed information on the carrier’s website. As a general rule, UPS transit times are as follows:
UPS Next Day Air – Delivered within 1 Business Day
UPS 2nd Day Air – Delivered within 2 Business Days
UPS 3-Day Service – Delivered within 3 Business Days
UPS Ground – Delivered within 3-5 Business Days
Can I cancel my order?
If you need to cancel your order, please contact our Customer Service Department for assistance. We can cancel any order that has not been processed. If your order is currently in processing or has already been shipped, you must go through the return process in order to obtain a refund for your order. For more information about the terms and conditions which will govern your return, please refer to our Return Policies page.
What should I do if I want to return a product?
If you would like to return a product, please log in to your Wholesale.RallySportDirect.com customer account, select the appropriate order number from your list of shipped orders, and then indicate the item you would like to return. Before returning your product, we ask that you familiarize yourself with the guidelines found on our Return Policies page to ensure your return shipment meets all of the RMA conditions and Standard Return Policy requirements. Failure to comply with the terms stated in our Return Policy and on the RMA form may result in delayed return processing and/or refusal of returned packages. Please be aware that Wholesale.RallySportDirect.com will not accept your return if the item has been opened, installed, or otherwise used in any way. Items that were shipped incorrectly, have been damaged in transit, or which require warranty repair or replacement are not covered by our Standard Return Policy and must be reviewed by a member of our Customer Service Department. If you have any questions regarding the return process that have not been answered here or on our Return Policies page, please contact one of our Customer Service Representatives.
What should I do if I received the wrong item?
If you think you’ve received the wrong product, please double-check the part number on the Wholesale.RallySportDirect.com product label with the part number listed on your packing slip. If those numbers do not match, please contact one of our Customer Service Representatives before opening or using your product. We recommend you have your order number and product packaging on hand to expedite your call. Do not discard any of the parts or packaging; these items will be needed to process your return and replacement shipment.
What should I do if my shipment was delivered damaged?
If your shipment becomes damaged or lost in transit, please notify one of our Customer Service Representatives immediately. Contact details including telephone numbers, email addresses, and a Live Chat link can all be found on our Contact Us page. Please do not discard any boxes or packaging materials that were included with the shipment. All original products and packaging materials must be provided in order to fully process a damage claim, and Wholesale.RallySportDirect.com is not liable for shipping claims that are denied due to customer negligence.
What happens if my item proves defective after installation?
If you recently purchased a product from Wholesale.RallySportDirect.com and are concerned about the fitment or performance of your item, please contact a member of our Customer Service Department for assistance. Our Customer Service Representatives can provide installation support, troubleshooting advice, and assistance identifying the possibility of any manufacturer defects. If we suspect your product does have serious defects, our Customer Service Department can serve as a contact with the manufacturer to help arrange a warranty inspection and, if applicable, any necessary repairs or replacement shipments. If you wish, you may also contact the manufacturer directly for information regarding product eligibility and specific terms and conditions of warranty coverage.
What if I see a product listed at a lower price than I paid?
As part of our continuing commitment to offer our customers the best possible price on any given product, Wholesale.RallySportDirect.com often adjusts its pricing in accordance with fluctuations in the market. As a result of such constant change, no reimbursements or price adjustments will be made after your order has been processed. If you wish, you may return the product at the original price and then purchase it again at the lower price. Keep in mind that shipping charges are non-refundable and that all of the terms and conditions stated in our Standard Return Policy will apply to your return.
Does Wholesale.RallySportDirect.com price match?
At this time, we do not offer price matching. We understand how valuable your money is, and that’s why all of the products on our site are currently listed at the best possible price. Please keep in mind that Wholesale.RallySportDirect.com is an authorized dealer for every item we sell and as such, we are committed to maintaining the integrity of every product. As always, if you have questions about a product or need installation support, assistance from our Customer Service Department is available for free, every day of the week.
Does Wholesale.RallySportDirect.com charge sales tax?
RallySportDirect.com only charges sales tax on orders placed by Utah residents. If your order is shipped out of state, then it will not be charged Utah sales tax.
My product came with foreign instructions. What should I do?
Unfortunately, some of the products we sell do not include English-language or US-specific instructions. The type of user instructions included with a product is determined solely by the manufacturer and is out of our control. In such cases, we do our best to provide supplemental information about the product in question. If you would like additional instructions or installation support, please contact our Customer Service Department for assistance.